1. Order Cancellations

1.1 Cancellation Requests

• Cancellation eligibility depends on the individual Vendor’s policy
• Requests must be submitted before the order is processed or shipped
• Once shipped, orders generally cannot be canceled
• Customers should review Vendor cancellation terms before ordering

1.2 How to Request a Cancellation

• Contact the Vendor directly through the Platform
• Provide order number and reason for cancellation
• Submit the request as early as possible
• Approval or rejection is at the Vendor’s discretion

1.3 Refunds for Canceled Orders

• Refunds are processed by the Vendor
• Refunds are issued to the original payment method
• Processing time depends on Vendor and payment gateway policies

2. Shipping Policy

2.1 Shipping Responsibility

• All shipping is handled by Vendors
• Vendors determine carriers, costs, and timelines
• Shipping details are shown on product pages or checkout
• The Platform is not responsible for shipping delays

2.2 Shipping Timelines

• Delivery times vary by Vendor location and customer destination
• Product availability and customs clearance may affect delivery
• Delivery timelines are estimates only

2.3 Shipping Charges

• Shipping fees are set by Vendors
• Fees may vary by product, region, or order value
• Duties, taxes, and customs charges are customer responsibility unless stated otherwise

3. International Shipping

• Customs processing may cause delays
• Import duties, taxes, or fees may apply
• Vendors are not responsible for customs delays
• Customers must understand local import regulations

4. Tracking Information

• Tracking details may be provided once the order is dispatched
• Tracking availability depends on the shipping carrier
• Customers should contact Vendors for tracking inquiries

5. Lost, Delayed, or Damaged Shipments

• Vendors are responsible for resolving shipping issues
• Customers must notify Vendors within 48 hours of delivery
• Photos or videos may be required as evidence
• The Platform may assist communication but is not liable

6. Address Accuracy

• Customers must provide accurate shipping information
• Vendors are not responsible for losses due to incorrect addresses
• Additional re-shipping costs may apply

7. Partial Shipments

Orders may be shipped in multiple packages depending on Vendor logistics. Each package may have separate tracking and delivery timelines.

8. Platform Role & Disclaimer

• Ryzeme acts only as a marketplace technology provider
• We do not control Vendor shipping operations
• We do not guarantee delivery dates
• We are not responsible for carrier performance

9. Vendor Obligations

• Clearly communicate shipping and cancellation policies
• Use reliable shipping partners
• Handle shipping issues fairly and promptly
• Comply with applicable consumer protection laws

10. Policy Updates

We may update this policy at any time. Changes will be posted on this page with a revised date.

11. Contact Information

For cancellation or shipping inquiries, contact the respective Vendor. For Platform-level assistance: