1. Marketplace Structure

• All products are sold by independent Vendors
• Each Vendor sets their own return, refund, and exchange terms
• The Platform provides technology to facilitate transactions only
• Customers enter into a direct agreement with the Vendor at the time of purchase

2. Vendor Return Policies

Each Vendor may have their own return and refund policy, which will be clearly displayed on their product pages or store profile. Customers are responsible for reviewing the Vendor’s specific policy before placing an order.

3. Standard Marketplace Return Guidelines

Unless otherwise stated by the Vendor, the following default guidelines apply:

• Return requests must be submitted within 7 to 14 days of delivery
• Products must be unused, unworn, and in original packaging
• Proof of purchase is required
• Some items may be non-returnable, including personalized or custom-made items
• Perishable goods
• Digital products
• Intimate or hygiene-related items
• Items marked as Final Sale

4. Refund Processing

• Refunds are issued by the Vendor after inspection of returned items
• Refunds are processed to the original payment method
• Processing time depends on Vendor response, payment gateways, and banks
• The Platform does not control refund timelines

5. Shipping Costs

• Return shipping costs are typically borne by the customer
• Exceptions apply for defective or incorrect items
• Original shipping charges are generally non-refundable unless required by law

6. Damaged, Defective, or Incorrect Items

• Contact the Vendor within 48 hours of delivery
• Provide supporting photos or videos
• Vendor determines eligibility for replacement or refund

7. Order Cancellations

• Cancellation eligibility depends on Vendor policies
• Orders already processed or shipped may not be cancellable
• Cancellation requests should be submitted as early as possible

8. Platform Role in Disputes

Ryzeme does not approve or reject returns or refunds. However, we may facilitate communication, review disputes for policy compliance, and take action against Vendors who violate marketplace standards.

9. Chargebacks & Payment Disputes

• Customers should contact the Vendor before initiating chargebacks
• Unjustified chargebacks may result in account suspension or restrictions

10. Vendor Obligations

• Clearly disclose return and refund policies
• Handle requests promptly and fairly
• Comply with consumer protection laws
• Resolve disputes in good faith

11. International Orders

• Return shipping may involve customs duties or taxes
• Vendors are not responsible for customs delays
• Refunds may exclude customs or import fees

12. Legal Rights

This policy does not affect statutory consumer rights under applicable laws.

13. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.

14. Contact Information

For return or refund inquiries, please contact the respective Vendor. For Platform-related assistance: