1. Scope of This Policy

This Policy applies to disputes involving:

• Customers and Vendors
• Vendors and Vendors
• Vendors and the Platform for policy or account-related issues

It does not apply to matters outside Platform-facilitated transactions.

2. Platform Role Disclaimer

• The Platform acts only as a technology facilitator
• The Platform is not a party to sales contracts
• Vendors are solely responsible for products, fulfillment, and refunds
• Platform involvement is limited to policy enforcement and communication facilitation

3. Step 1 – Direct Resolution (Mandatory)

Before escalating a dispute:

• Customers must contact the Vendor directly
• Vendors must respond within a reasonable timeframe
• Both parties must attempt resolution in good faith
• Most disputes should be resolved at this stage

4. Step 2 – Platform Escalation

If direct resolution fails:

• Either party may escalate the dispute to the Platform
• Supporting evidence may be requested, including order details, logs, images, and tracking info
• The Platform may review policy compliance and facilitate communication
• The Platform may recommend corrective actions

5. Platform Decision Authority

Where applicable, the Platform may:

• Require the Vendor to respond or take action
• Enforce Platform policies
• Apply account-level actions for policy violations

The Platform does not guarantee refunds or specific outcomes.

6. Chargebacks & Payment Disputes

• Customers should use Platform dispute processes before initiating chargebacks
• Unjustified chargebacks may lead to account restrictions or loss of privileges
• Payment gateway decisions are final and outside Platform control

7. Vendor Non-Compliance

If a Vendor repeatedly fails to resolve disputes:

• Listings may be removed
• Payouts may be withheld where legally permitted
• Vendor account may be suspended or terminated

8. Abuse of Dispute Process

Abuse includes:

• False claims
• Repeated frivolous disputes
• Harassment or bad-faith escalation

Abuse may result in enforcement actions against the offending party.

9. Alternative Dispute Resolution

Where required by law, disputes may be resolved through mediation, arbitration, or other alternative mechanisms. Court proceedings are discouraged unless legally necessary.

10. Limitation of Platform Liability

• The Platform is not liable for dispute outcomes
• The Platform is not responsible for Vendor conduct
• The Platform does not guarantee satisfaction of resolution

11. Governing Law & Jurisdiction

This Policy is governed by the laws of the United States, without regard to conflict of law principles.

12. Policy Updates

We may modify this Policy at any time. Updates will be posted with a revised Last updated date.

13. Contact Information

For dispute-related assistance: